Wednesday, January 4, 2012

From the CEO of a leading healthcare company whose moral compass points true north.

This morning’s message reminds us all that a keen attention to detail is essential to the achievement of sustainable excellence. This is especially true for healthcare providers today. It goes without saying that we must always deliver the highest quality care packaged with exceptional customer service in every community we serve, but that alone is not enough to guarantee success in today’s challenging healthcare environment. As a result of shrinking margins and increased regulatory scrutiny, we are seeing more and more small regional and stand alone providers struggle to keep their heads above water. Without question, we are at the precipice of a significant period of consolidation in our industry. Organizations who have a strong work ethic, a healthy balance sheet, and the best people, systems, and processes will benefit most in the years ahead.

Thank you for your discipline, focus, and attention to detail. Keep up the great work team! Excellence is never an accident!

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